Terms & Conditions

Welcome to rawda.com (“Website”). This Website is owned and operated by Rawda. The purpose of this Website is to provide services to our customers and information about Rawda and its products.

By accessing or using this Website, you agree to follow and be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using this Website. Your continued use of the Website constitutes your acceptance of any changes made to these Terms.

Changes to Terms & Conditions

Rawda reserves the right to revise, update, or modify these Terms & Conditions at any time without prior notice. We encourage you to review this page periodically. If you have any questions regarding our policies, please contact us.

Product Availability

Many Rawda pieces are limited in quantity. Due to limited production and exclusive collections, once an item is sold out, it may not be restocked or made available again.

We make every effort to update product availability promptly. However, if you have any questions regarding the availability of a specific item, please contact us between 9:00 a.m. and 5:00 p.m. (Bangladesh Time).

Product Information

All prices displayed on the Website are quoted in Bangladeshi Taka (Tk.).

While we strive to ensure that product descriptions, measurements, and details are accurate, slight variations may occur. Rawda reserves the right to modify product details, pricing, or availability at any time without prior notice.

Handmade & Product Variations

Some Rawda products may feature handcrafted details. Due to the nature of handcrafted or carefully finished garments, slight variations may occur. We make every effort to ensure that the product you receive closely matches the product displayed online.

Color Disclaimer

We have made every effort to display product colors as accurately as possible. However, due to differences in monitor settings, lighting, and device displays (including mobile phones, tablets, and computers), we cannot guarantee exact color accuracy.

Pricing Policy

In the event a Rawda product is listed at an incorrect price due to typographical, photographic, or technical errors, Rawda reserves the right to refuse or cancel any orders placed at the incorrect price.

All prices are subject to applicable taxes under the laws of Bangladesh.

Payment Policy

Rawda reserves the right to refuse or cancel any order, whether or not the order has been confirmed. If payment has already been made and the order is canceled, we will issue a refund or adjustment as applicable.

Shipping & Processing Fees

Shipping and processing charges cover order handling, packaging, and delivery through designated courier services.

Risk of loss and ownership of products pass to the customer once the items are handed over to the courier service.

Inaccuracy Disclaimer

Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability.

Rawda reserves the right to correct any errors and update information at any time without prior notice (including after an order has been submitted).

All Website content is provided “as is” without warranties of any kind, either expressed or implied.

Intellectual Property

This Website is owned and operated by Rawda. All content on this Website—including but not limited to logos, designs, graphics, images, text, artwork, photographs, and layout—is the intellectual property of Rawda and is protected under Bangladeshi and international copyright laws.

The Website and its contents are intended for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use of any content without prior written permission from Rawda is strictly prohibited.

Governing Law

Any dispute or claim relating to your use of this Website or purchase of Rawda products shall be governed by the laws of Bangladesh.

Any disputes shall be resolved under the applicable laws and legal jurisdiction of Bangladesh.

Limitation of Liability

Rawda does not guarantee that the Website will be uninterrupted, secure, or error-free.

By using this Website, you agree that Rawda shall not be liable for any damages arising from your use of or inability to access the Website.

Rawda shall not be responsible for any fraud, theft, or misuse of payment information during online transactions.

Indemnification

You agree to indemnify and hold harmless Rawda, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your violation of these Terms & Conditions or misuse of the Website.

Correspondence & Communications

While we aim to respond promptly to inquiries, Rawda is under no obligation to respond to all correspondence received through the Website.

Any comments, feedback, suggestions, or submissions made to Rawda through the Website shall become the property of Rawda. We will not use your name publicly without your consent unless required by law.

Careers

Rawda shall not be held liable for any loss of data or information submitted by job applicants due to technical issues or circumstances beyond our control. We do not sell or share applicant information with third parties.

Social Media Campaigns & Promotions

For specific terms and conditions related to social media contests, campaigns, or promotional activities, please refer to the official rules provided for each individual campaign.